FAQ's

Booking

Where are you based?

We're based in Beverley however we're more than happy to travel to most areas across East Yorkshire. Just message us on social media or via our contact form to see if we travel to your location (fuel charge may apply).

How do I book?

To book one of our luxury parties, please get in touch with us by messaging us on social media or completing the contact form. We will then contact you back to confirm your personal & event details, and to pencil a date in the diary.

When is payment required and do you need a deposit? 

We require a £50 (non-refundable) deposit per service to confirm your booking. The remaining balance is to be paid in full no later than 7 days before the party date. Payment is accepted by bank transfer (we can email you our details). We also require a damage/holding deposit of up to £50 (depending on your booking). Again, this is to be paid no later than 7 days before the hire date and shall be returned within 48 hours after providing there is no damage. Please request booking confirmation if you would like to receive this!

What is your cancellation policy?

We understand that plans change and you may need to amend / cancel your booking with us, we just ask that you try and give us as much notice as possible. We will always try to re-schedule parties to another date, however if this isn't possible and the party has to be cancelled, you will forfeit the £50 non-refundable deposit. We do offer full refunds for all cancellations due to COVID-19. 

Bell Tent Party

How much space will I need?

Our 4m bell tents require a minimum of 6 x 6m diameter space to pitch and 5m bell tents require a minimum of 7 x7m diameters. We can also only peg the bell tent into grass (not astroturf or hard surfaces). If you're planning on using a public space, appropriate approval must be gained. Please note the bell tent may leave a mark on your grass where it has been set up. 

Do you pitch in all weathers? 

Our high-quality bell tents are weather proof and can withstand the wind and rain. We would only cancel the booking in the event we believed the weather would pose health and safety concerns.

How long is the hire period for bell tents?

We will always try to be as flexible as possible when setting up / collecting the bell tent for your sleepover or day party. For sleepover parties we will set up between 2pm - 5pm and pick up the following day between 10am - 12pm. Day hire is between 10am-6pm (at the latest). In most circumstances we are flexible so let us know what time works for you and we will see what we can do! Set up takes approximately 1 hour - 1 hour 30 minutes and collection 45 minutes.

Bouncy Castle Hire

How much space will I need?

Our white bouncy castle is 4.5m x 4.3m x 3.6m in size, therefore we do ask for a minimum of 5m x 5m space to allow space for the fan. We will also need access to a power point to plug in our fan to keep the bouncy castle inflated throughout the hire period.  Please double check space with your venue before booking with us!

Is the bouncy castle suitable in all weathers?

Unfortunately not! Inflatables can be really dangerous if set up in high wind therefore we will always ensure wind speeds do not exceed 24mph in accordance with HSE England. Wind speed forescasts will be monitored in advance of your hire and tested on the day with an anemometer. The inflatable also cannot be set up in heavy rain. 

To know on the day!

When setting up the bouncy castle, the hirer will nominate a responsible adult (can be themselves) to ensure safe use of the bouncy castle. This includes all rules regarding heigh restrictions and proper use are maintained. The responsible adult will also need to measure wind speeds every hour to ensure the inflatable is safe to use. A anemometer will be provided by The Beverley Events Company. 

The bouncy castle can be hired for up to 4-6 hours. We will set up the bouncy castle AM/Lunch and collection will be by 6pm. Unfortunately we cannot collect the bouncy castle in the dark due to health & safety. 

Bouncy Castle Hire Rules

A responsible adult must be present at all times whilst the bounce castle is in use. Strictly no food, drinks or alcohol is to be consumed on the bounce castle. In addition the bounce castle should not be used by any adults who have consumed alcohol. The bouncy castle should not be used by anyone with previous back or neck injuries, or any other medical conditions which may cause injury.

The bouncy castle is suitable for the following user numbers and heights: 

Users up to 1m (3.2") - suitable for 10

Users up to 1.25m (4.1")  - suitable for 7

Users up to 1.5m (4.9")  - suitable for 6

Users up to 1.8m (5.9") - suitable for 6

As the bouncy castle is white, its really easy to stain which means we must be strict that no food, or drinks can be consumed on the castle. Also we must insist that no confetti or silly string should be used as this can caused permanent staining. 

Indoor Teepee Party 

Are your teepee's suitable for outdoor use?

Unfortunately our sleepover teepee's are only suitable for indoor use. If you're looking to arrange an outdoor sleepover, our luxury bell tents may be better suited. 

What ages are the teepee's suitable for?

Although our indoor teepee's are CE approved and suitable for children aged 3+, we would recommend the minimum age of teepee sleepovers as 5+ with adult supervision. There is no upper age limit. 

How much space do I need?

The space for each standard teepee is 180cm H x 110cm sq  with at least 160cm in length needed for the foam bed. Our double lace teepee is 235cm H x 140cm sq when open. We can be clever when it comes to styling to maximise the amount of space available.  

How long is the hire period for indoor teepee's?

We will always try to be as flexible as possible when setting up / picking up the teepee's for the sleepover party. We will set up the party between 2pm - 5pm the day of the sleepover and collect the following day between 10am - 12pm leaving you with no mess or stress Set up takes approximately 1 hour and collection 30 minutes.

General

Do you offer any extra services?

Yes we can add on balloon garlands & balloon decor, as well as personalised items to any of our services.

How do you clean the equipment?

We  always launder and steam clean the bedding/blankets fresh for each sleepover as well as disinfect breakfast trays and accessories where possible. Please let us know in advance of any concerns regarding allergies from washing detergents. 

Are you insured?

Yes we have Public Liability and Product Liability insurance up to £2 million. 

What about COVID-19?

With government guidelines regarding social distancing and mixing with other households frequently changing, it is the hirer's responsibility to ensure government advice and adhered to. When setting up / picking up equipment, we will wear masks and gloves if required. To ensure the health and safety of our staff, we also ask that you remove all bedding after the sleepover and pack into the bag provided. All bedding is washed at 60 degrees to kill bacteria with cushions/accessories steam cleaned where possible. All hard surfaces and accessories are thoroughly disinfected. 

We can also offer a  DIY Teepee Sleeopover service whereby we will drop off the equipment for you to set up the teepees yourself. We're more than happy to offer this service during lockdowns and/or if this option is more comfortable for yourself.

Any other questions?

If you can't find the answers to your questions here, please do not hesitate to contact us direct at

thebeverleysleepoverco@outlook.com

Thank you!